World Bank 2011 Assessment of Computer-Assisted Personal Interview (CAPI) Applications

This 2011 World Bank study – Comparative Assessment of Software Programs for the Development of Computer-Assisted Personal Interview (CAPI) Applications – was a forerunner to the Bank creating its own solution.

The World Bank, national statistics offices, and other institutions are keenly interested in moving from household surveys based on paper-and-pen interviewing (PAPI) to those based on computer-assisted personal interviewing (CAPI). However, most organizations migrating from page to screen–from PAPI to CAPI–know neither their software options nor what software package best meets their needs. This dilemma underscores the paucity of consolidated information on CAPI software.

There are five dimensions to this informational problem.

First, there is no standard in CAPI software… Second, there are no CAPI user communities… Third, there are no prior systematic, publicly available comparisons of CAPI software packages… Fourth, there is a glut of publicly available information. However, none of it offers an immediate answer about whether and to what extent a given package meets the needs of complex household surveys… Fifth, a limited share of the publicly-available information is informed by hands-on experience.

The paper assesses the following applications: