In 2015 the government of KwaZulu Natal entered into an agreement with Stats SA to conduct a citizen satisfaction survey every two years. The province was aware that different municipalities were in the habit of conducting own surveys and thus undermining the ability of citizens to draw high quality information from a technical competent institution established for this purpose such as Stats SA. The survey preceded the local government election. Whether the information provided was fully exploited is a question for another day. What is not debatable however is that a raft of information that potentially empowered the engagement of citizens with political leaders who requested a mandate through an election to deliver services was now available.