The Public Sector ICT survey 2016 was designed to provide reliable estimates on access to and use of ICTs in public institutions at national level. The survey targeted the National Government, County Governments, State Corporations, Learning Institutions, Constitutional Commissions and Independent Offices and Hospitals.
The sample was stratified based on public institution category, and institution size as per the recommendations of the manual for measuring e-government, prepared by United Nations Economic Commission for Africa (UNECA). A total of 1,030 institutions were sampled. Out of these, 890 institutions responded translating to an overall response rate of 86.4 per cent.
The use of computers was reported by 75.1 per cent of public sector employees in 2015 with slightly higher use among males than females. However, 95.6 per cent of surveyed institutions reported to have used a computer. The ownership of mobile phone was high in public institutions at 65.8 per cent. However, only 20.7 per cent and 19.2 per cent of the institutions operated mobile payment and mobile money accounts, respectively. The use of both mobile payment and money accounts was high in learning institutions and state corporations. About 50.0 per cent of the surveyed public institutions had a fixed telephone number.
The survey also established that 80.2 per cent of the sampled institutions had Internet connection in their premises mainly through fixed broadband at 64.4 per cent, while 52.0 per cent had mobile broadband. Hospitals reported to have the highest use of mobile broadband at 65.7 per cent. About a third (36.3 per cent) of the institutions reported to have had an intranet in 2015. Having web presence allows an institution to serve the public better. A total of 57.5 per cent of public institutions reported to have a web site. In 2015, 63.7 per cent of the public institutions had Local Area Network (LAN), with 69.9 per cent of the employees reporting to have routinely used the Internet. At least 58.0 per cent of the institutions used one form of social media in 2015.
The provision of government services online (e-government) was reported by 43.4 per cent of the public institutions. The provision of services online reduces the need for physically visiting the government offices to receive such services. The delivery of e-government services was highest among learning institutions and state corporations at 74.3 per cent and 60.2 per cent, respectively. The use of cloud computing was reported by 35.8 per cent of institutions while the presence of e-procurement facility was reported by 44.2 per cent of public institutions who had a website. The commonly cited benefits of the e-procurement platform were; reduced corruption and fraud and increased transparency of processes. However, commonly cited challenges with e-procurement system was system slowdown and failures. Slightly less than half (48.1 per cent) of public institutions had an ICT policy in place while 43.4 per cent of them had an ICT security policy. The survey findings indicate that, 45.5 per cent of the public institutions were aware of ICT equipment waste disposal methods.