South Africa’s Department of Home Affairs today celebrated the success of Advance Passenger Processing (APP), the border management solution from air transport IT specialist SITA, during the 2010 FIFA World Cup. The system, which was implemented in just nine months, successfully kept “undesirables” from entering the country during the tournament.
More than 1.5 million passengers were processed in June and July using SITA’s technology, 350 were subjected to extra examination while more than 60 people were stopped from entering because their names appeared on South Africa’s Visa and Entry Stop List or watch lists provided by Interpol and soccer’s governing body FIFA.
SITA’s solution, iBorders APP, effectively moves the country’s borders to the point of departure. It allows airlines and governments to transfer passport details in an interactive and real-time manner enabling instructions to be sent as passengers check-in, to prevent those who would be denied entry to the country from boarding the aircraft. As it eliminates fines associated with the transportation of inadmissible travellers, airlines flying to South Africa are expected to save millions of dollars in processing and repatriation fees.
via SITA helps secure South Africa’s borders | SITA.aero.
South Africa is banking on its upgraded contact centre and the internet to help solve accommodation and other issues related to visitors who will attend the 2010 Soccer World Cup. At a press briefing yesterday, Sindiswa Nhlumayo, deputy director for tourism at the Department of Tourism, said the Web address for the accommodation and listing portal will be www.rooms4u.travel. It will serve as a tool to service providers to get their stock on the market.
She said there will be no charge for the portal’s services, but “a small fee will be levied for every successful transaction”. It will also be an easy to use point of service for local and international travellers to locate and book accommodation in SA. Information for the booking portal will be provided by a database that was created as a result of an audit that used information gathered from all the provinces, the Federated Hospitality Association of SA and the Tourism Business Council of SA. Nhlumayo said this had determined there were 202 712 rooms and 405 424 beds available for the event.
The contact centre, which will operate 24 hours a day, seven days a week, is an upgrade of the existing SA Tourism call centre, which is currently run by CCN. “We now call it a contact centre and not a call centre because it has been significantly upgraded to use various communications technologies, and it is now able to offer English, French, German, Dutch, Italian, Portuguese and, by next year February, Spanish,” Nhlumayo said.
via Paul Vecchiatto on ITWeb, 9 Dec 2009